Director Customer Success

Seattle, Washington

Takt is seeking a Director of Customer Success to build long-term customer relationships, lead the implementation of our flagship product, and deliver on the key dimensions of Customer Success. Our platform learns and adapts to people's preferences, habits, and feedback—orchestrating highly relevant experiences that are truly unique to each person. Our vision will change the way people engage across multiple industries, be it retail, finance, or healthcare.

You'll drive the adoption and evolution of Takt's platform for the world's most valuable organizations. You will envision and deliver transformative solutions in cross-functional, collaborative teams -- helping organizations transform their business practices to agile marketing practices. Your understanding of product management will help you to collect, shape and prioritize platform requirements and to inform the Takt platform vision. You'll partner closely with the management teams of the world’s leading organizations and build meaningful customer relationships. The relationships you nurture will help businesses thrive—and will create better experiences for their customers.
Key Responsibilities:
  • Build relationships with a diverse set of Senior Executives to garner support for the strategic implementation of the Takt platform
  • Translate vision and strategy into well-scoped projects with execution details
  • Manage the delivery of Takt solutions, from early solution visioning, through development, to delivery and handoff
  • Drive and be responsible for the realization of business value
  • Manage multiple work streams with cross-functional teams (Marketing, Digital, Creative, IT, etc)
  • Ensure that our customer's needs are being heard, internalized and translated into product enhancement requests
  • Ensure that the appropriate processes and disciplines are in place to listen and respond to our customers

Skills and Experience:

  • Track record of building trusted advisory relationships with Senior Executives
  • Prior experience delivering transformative products in globally present, market-leading enterprise businesses involving a broad set of stakeholders
  • Enterprise project delivery expertise, with at least 2 full-lifecycle implementations of enterprise scale technology solutions
  • Knowledge of customer experience design and/or behavioral data science
  • Experience setting up and running efficient, lightweight, multi-stakeholder business processes
  • Track record of deploying a consultative and solution-oriented approach for customers
  • Excellent written, verbal and interpersonal skills
  • Empathetic to customer and end-user needs

Bonus Points:

  • You're motivated, dependable, and continuously focused on excellence
  • You court perfection, but are grounded and practical
  • You're interested in improving humanity's relationship with technology
  • You share our passion for using data to solve complex problems
Takt distills complex customer data into uniquely tailored experiences; we orchestrate physical and digital exchanges into one seamless journey. Our business is building lasting, trusted relationships between people and brands—and making it look easy.
We're already reaching millions of people a day, and we're just getting started. Our founding leadership is equal parts business, design, and engineering—because we believe differing perspectives + passionate discourse achieve the greatest outcomes. We are collectively talented, but also humble. We give our whole selves. We love learning new things.
We are an equal-opportunity employer, and strive to make hiring decisions that reflect that. If you're up for the challenge of a lifetime, we're looking for outstanding talent to join our team.