Lucy Gregory

Director, Operations

Lucy is a strategist and leader who transforms complex challenges into scalable operational systems. As Director of Operations at Takt, she leads with precision and empathy, overseeing the project management team while building the operational infrastructure needed to support the agency’s growth. She focuses on creating an environment where her team can do their best work, ensuring projects are purposeful, impactful, and built to last.

With a decade of experience in branding, web design, and digital strategy–including seven years running her own brand web design agency–Lucy helps companies scale their digital presence with an eye for holistic strategies that integrate brand, website, and marketing into a cohesive business ecosystem. She understands how these elements work together to drive operational efficiency and business growth. At Takt, she applies that focus to delivery excellence, strategic operational planning, resource forecasting and utilization, account management, team development, and process improvement.

Whether mentoring teams, optimizing workflows, or shaping operational strategy, she approaches every challenge with curiosity, precision, and a commitment to impact. At the heart of her work is a passion for people, building smoother customer experiences and striving for an environment where individuals can thrive and do their best work.